Frequently Asked Question


DOWNLOAD INFO SHEET

How much does the East West cost?
For full price details please contact one of representatives in your country by going to the Contact Us page or Information Request page or visit the web-store for current pricing.

What are the dimensions of the East West?
Height: 10.5 - 11.5 inches

Width:  21 inches

Length: 31 inches

Net Weight: 25Kg (approximate)

What material is the East West made of? 
The East West is engineered from state-of-the art, high quality, light weight and durable materials as follows:

Fiber glass (with chemical protection)
Strong metal frame (rust proofed)
Plastic flush tank
Aluminium reinforced S-Trap

Is ceramic better or fiberglass? 

Ceramic and fiberglass are both equally accepted materials in the market. Fiberglass is one of the latest materials in the manufacturing industry and is already used as a preferred material in a great number of products and a variety of applications. For example, it is used in Aircrafts, boats, automobiles,  swimming pools, tubs, kitchen appliances, variety of pipes and sewers.

The use of fiberglass in such diverse products is a proof that fiberglass along with other composite materials is the future of materials. Some commendable properties of fiberglass are lightweight, non-corrosive, durable, flexible and heat resistant. 

In addition to these fundamental properties of fiberglass, to ensure even better quality and long lasting results we have used special chemical resins for the East West. 

How long does it take to ship? 
Under normal circumstances it takes about 90 days or more to ship to any major destination in the world. The manufacturing begins after a minimum of 5 or more orders have been received (that is when the 90 day period begins).There is also a US$110 deposit which not only confirms your order but also  serves as an advance payment in part. 

Is there a chance of leakage? 
Each East West unit is individually manufactured and carefully fabricated by skilled professionals. Every unit undergoes rigorous inspection and is tested for quality and any defects such as leakage or cracks etc. As a result the East West is shipped to any destination in a wooden crate and delivers a ready to use, quality product. 
 
Can I use Wooden Chakri on the East West? 
Any form of Chakris or Slippers can be used on the East West. The non-slip foot prints on the unit make it easier when using Chakris or Slippers. 

Is the East West easy to clean? 
The East West can be cleaned using any regular cleaning agents. It does not require any special cleaning aids at all. 
Note: If you are using a very strong cleaning agent or acid, please make sure that it can be used on fiberglass or plastic materials. You may need to dilute the chemicals before use. If not sure, please consult someone or test it on a small area of the toilet such as the side panels. 

Is the East West easy to Install? 
The East West is very simple to install. Any handy person can do it on their own with out any additional help. The East West owner's manual contains detailed Step-by-Step instructions. If you follow these instructions, there won't be any difficulty in installing the East West at your house. 

The East West is manufactured with a very strong DIY (Do It Yourself) concept. One of our main objectives was to make something that any individual with minor skills such as using screw drivers and handing a hammer and a nail can easily install the East West. 

Are any extra parts required for Installation of the East West? 
Apart from basic tools such as pliers and a screwdriver, there are a few accessories that you need in order to install the East West. These items can be purchased in supply stores such as Home Depot, Cramers, Rona, Lowes etc. 
Items include: flange gasket, faucet pipe, flange bolts and a silicon (or sealant) gel. 

Is there a discount for buying East West in a large quantity? 
Although we do not have a set price for large quantity orders, however, if there is a large quantity required please email us the desired quantity and the destination details. We will provide a special quote for your order.

Have there been any problems with the East West in the past? 
We have had no problems with any of the East West units that are installed. These units are still being used by Momineen in the US, Canada, UK, Australia and Pakistan.

 

Inspired by the Khidmat and Khushi of Aqa Moula (TUS) and Momineen Mukhleseen - Copyright © 2003-2015